A taxpayer may need to contact HMRC if they have a query about their tax affairs. There are various ways in which this can be done.

HMRC’s digital assistant

Taxpayers can ask HMRC’s digital assistant for help by visiting the Gov.uk website at www.tax.service.gov.uk/ask-hmrc/chat/self-assessment. If the digital assistant is unable to answer the question, the taxpayer can ask to be transferred to a webchat with an HMRC advisor if they are available.

X

HMRC will answer queries via X. However, this route cannot be used to discuss specific cases, so taxpayers should not include personal details. The post should start with @HMRCcustomers. The service is available between 8am and 8pm Monday to Friday and between 8am and 4pm on Saturday.

Phone

Taxpayers can also contact HMRC by phone. For Self-Assessment queries, taxpayers should call 0300 200 3310. Taxpayers with income tax queries should call 0300 200 3300. The lines are open from 8am to 6pm Monday to Friday.

Contact details for other helplines can be found on the Gov.uk website.

Post

HMRC can also be contacted by post. The correct address will depend on the nature of the query.

For Self-Assessment queries, taxpayers should write to:

Self-Assessment

HM Revenue and Customs

BX9 1AS

For PAYE and income tax queries, taxpayers should write to:

Pay As You Earn and Self-Assessment

HM Revenue and Customs

BX9 1AS

Taxpayers who have already contacted HMRC can use the online service to check when they can expect a reply. Taxpayers are advised not to contact HMRC again until this date has passed. The service is available on the Gov.uk website at www.gov.uk/guidance/check-when-you-can-expect-a-reply-from-hmrc.

Partner note: www.gov.uk/contact-hmrc